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Customer Service
Finding the right safety solution should be a stress free experience. At Abrams MFG everyone receives personal attention – we provide guidance and answer questions long after purchase. We don’t believe in transactions, but rather in long lasting partnerships that change lives, one vehicle at a time.SATISFACTION 100% GUARANTEED
We believe that everyone should be treated as if they are a celebrity client, no matter who they are. Our customer service has been hailed “second-to-none” with dedicated account managers who take their time to guide you through the entire process.MONEY BACK
So confident are we in our award-winning products, that we offer a 30 day money back guarantee on every order, every time. Install our system, try it for 30 days and send it back. We bet you won’t, but you can.Product Questions
Abrams is a leading supplier of all your emergency vehicle products. We have come a long way with our quality items, amazingly low prices, and outstanding customer service, to be the number one stop for all your emergency lighting needs. We apply our utmost care to every vehicle emergency product that we sell, for any industry that needs it, including Police, Fire, EMS, Public Safety, DOT, State, Federal, Military, Volunteer Departments, School buses, Boats, Transit buses, Commercial trucks, Home/RV, and Industrial./p>
Service Questions
ABRAMS MANUFACTURING ELECTRO-MECHANICAL PRODUCTS STANDARD / 2 YEAR WARRANTY
Abrams products are covered by a direct warranty for up to a maximum two years from the date of purchase (not to exceed three years from the date of manufacture), with proof of purchase. In accordance with the policy statement described herein, the unit may be returned directly to the factory for warranty consideration. Abrams siren speakers, when used with an Abrams siren amplifier, are covered by a 2-year warranty from the date of manufacture. Heavy-Duty motor assemblies (so marked) are covered by a direct warranty for up to three years from date of manufacture. For warranty consideration, both the siren speakers and motor assemblies are subject to the conditions and steps described herein.
ABRAMS HASSLE-FREE 5 YEAR WARRANTY
Abrams Manufacturing Automotive Siren Amplifiers Only (excludes mechanical components, i.e. switches, etc.), LED Products bearing the official Abrams Logo and manufactured to Abrams standards, are covered by a direct warranty for up to five years from date of manufacture. In accordance with the policy statement described herein, the unit may be returned directly to the factory for warranty consideration.
12 MONTH WARRANTY — BACK-UP ALARMS
Abrams Manufacturing Back-Up Alarms are covered by a 12 month warranty and are subject to the conditions and steps described herein.
12 MONTH EXTENDED WARRANTY — ABRAMS REPAIRED PRODUCTS
brams Manufacturing offers to repair or replace, free of charge, any part of its products that have been repaired by Abrams within 12 months and are less than 5 years old, subject to the conditions and steps herein. Abrams Manufacturing will pay ground transportation from Abrams’s factory to the customer via UPS where available (in the Continental U.S.).
For more information about our warranties and about the steps to be taken for a warranty return, click on this link: Abrams Warranty Manual, or you can visit the Support page on our website to view the complete Warranty Manual.
